So I go to check-in at the San Diego Airport and I am behind a bunch of military boys clearly shipping out to somewhere. (My guess is that this is a common occurrence here in San Diego). These boys have LOTS of stuff, including their guns, locked in large gun cases. The have their backpacks that they wear with all there stuff attached. The backpacks are so heavy the military guys have to help the Continental staff put them on the conveyer belt for inspection. Because they are active duty military Continental waives the excess weight baggage fee.
I started to pay attention when it seemed to be taking a really long time to check the military boys in for their flight. It seems they have too many bags (more than 2 each) and continental would need $150.00 per extra bag. Well just between the 3 boys in front of me they had 5 extra bags (4 of those were guns!). They of course did not have $750 to give Continental, nor did they have a credit card. So they are sitting there trying to call their Commander to ask how they are expected to ship all their gear. The Continental attendants were telling them to just call a parent and get a credit card number. WHAT???? “Hi Ms. Smith, we know your son is shipping out overseas to fight today, and we thank him for his service, but in addition to risking his life serving in his countries military, we need an extra $150 so he can get his extra bag of gear on the plane.”
Granted, they had a lot of stuff, but you mean to tell me Continental has not figured out a policy for active duty military being shipped out? Do you NOT expect them have more than 2 bags? Don’t you think Continental should have a corporate policy that increases the number of allowable checked baggage in certain circumstances? I would certainly think military boys shipping out would qualify for one of those “circumstances”. And it is not like they are just going on a short trip! You should have seen all the military issued equipment they had! It isn’t like they were “pretending” to be military boys.
I have to wonder how much patronage I want to give a company that is more concerned with collecting funds for extra baggage then doing the right thing.